The One-minute Manager

  • Once the manager specifies the goals to be accomplished, record each associated task with due dates on a list in not more than 250 words. Reading aloud the goals would take only a minute.
  • Both the manager and employee keep a copy to review performance and track the progress periodically. Encourage people to introspect what they’re doing and ascertain if their behavior matches the goals.
  • The goal setting theory adopts the pareto principle- 80% of your important results will come from 20% of your goals.
  • Whenever you come across a job well done by an employee, offer a one-minute praise telling them how their contribution matters.
  • Give them a minute of silence to let it sink in and encourage them to contribute more.
  • Applauding people for their excellent work inspires them to keep-up their work and increases job satisfaction.
  • When something is amiss, call attention to the error and let the team know it is unacceptable with few seconds of silence to reflect.
  • Commend their usual good work and reliability. Remind them how valuable their work is but not their performance in this specific situation.
  • Remind people they are capable of much more and trust them to make immediate corrective actions. Redirects are highly effective because it leads to improvement.
  • And once the reprimand is over, it is over. Move on to the next task.

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Chirantan Joshi

Chirantan Joshi

Chirantan Joshi is the co-founder of the E-Movers group based in Dubai and is an avid proponent of business networking. Corporate Connections UAE is his act.